I promised someone I’d write a follow up of my story (I’m writing this with an eye shut… Yes, that sleepy)
Anyway, I’ll make it short:
Just a day before deciding to go to VIVA and cancel my subscription because I haven’t received a call and my issue haven’t been solved, a friend of mine sent me this link that explains my situation and that whatever the writer been through is almost exactly identical to what I’ve been through. Except for the fact that he came up with a conclusion ahead of me.
Before I jump to that, I’d like to clarify what I got before even going to VIVA last time and get more false and fake promises:
I know a guy who works for VIVA and another who works in VIVA. Difference?
Well, the guy who works for VIVA is a coder who works in a company that outsources solutions for VIVA. I asked him if he knew anything, he told me he wrote the code and tool to cap the bandwidth to 2GB per day and he handed the tool to VIVA few months ago and apparently they’ve just started using it.
The guy who works in VIVA have told me that, yes, 2GB ought to be enough for everyone with normal browsing. Maybe, but what if I wanted to download an urgent file that is bigger than 2GB?
I didn’t mention what the guys told me because these aren’t official statements and you know how Kuwaitis goes and spread unconfirmed unofficial rumors and convert’em to facts. I don’t want that to happen until I’m sure. Well, now I am…
I can’t play legal here because it’s mentioned in the contract that they have the right to change things without referring back to the customer. And because the majority of people have noticed (And to jump the FAP [or FUP] bandwagon), they listed the 2GB thing in their website here.
So, there you have it. VIVA have screwed me over, lied to me (Many times), weren’t honest (Even though I was willing to comply to their new changes if they TOLD ME) and pretty much did the same to many others…
Now, I’ll be finding alternative solutions… Gotta check up with WATANIYA (Since I’ve been their customer since 1999 and THEY NEVER GAVE ME A FAKE AND BROKEN PROMISE).