[Migrated from Loolykinns] A story from FASTtelco’s era: Thank you for calling mental support!

I don’t know what the fuck I was high on, but my day couldn’t go any weirder…

OK, let me explain how the Helpdesk department looks like:

Anyway, it was around 22:00 and the supervisor is obviously isn’t around. The team leader was heading out as you can see from the gray line. I was sitting there and the colleague was in front of me.

I was talking with an Egyptian customer. I don’t make mistakes, but that one just popped up randomly. Here’s the funny part of the conversation:
Customer: So, I try to do what you told me and should be working fine, right?
Me: Yes, I would love to keep the line live with you but it’ll cut off because you’re going to reconnect wires and all. But it should be fixed.
Customer: Alright I’ll give it a shot. But I’ll be honest, I’m not good when it comes to this. What if it didn’t work out?
Me: “إذا ماشتغل معاك دق على الدعم النفسي وانشالله مانقصر” (Translated: Call mental support if it didn’t work and we’ll help out)

Now, you see the red cross? that’s where the team leader faceplanted hearing what I said. I personally did this while talking because I can’t believe I said that (I swear, an honest mistake):

My colleague had to put his customer on hold, cuss me up and laugh his ass out, I had to struggle not to laugh before I hang up.

My mouth just exploded in laughter as soon as I hung up! The team leader was like “دعم نفسي؟ دعم نفسي ياظالم؟” and I replied “والله مادري شلون طلعت مني! يعني حتى فني ونفسي بعاد”.

I think I have this part of the phone call recorded somewhere… I wonder if I should share it with everyone 😛

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